Who are GWA? Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma , Methven , Dorf and Clark .
At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.
About the role We are on the lookout for our next Customer Service Superstar to join our After Sales and Service team based in Derrimut on a permanent, full-time basis .
This role forms an integral part of our amazing After Sales and Service (Warranty) team and works alongside a dynamic team to provide customer service and product advice, whilst resolving any product warranty or installation issues. You will manage the end-to-end warranty/customer service experience and be proactive in troubleshooting, problem solving and resolving issues.
Key Responsibilities Providing product advice and support of a technical nature to customers to resolve product warranty issues in a timely and professional manner Ensuring that claims are managed effectively as well as reporting on issues, statistics, and procedures Ensuring that our systems are kept up to date Managing day-to-day requirements, including processing work orders and invoices and arranging selected suspected product returns About you 3+ years experience in customer service, preferably in a technical support/warranty role Strong technical aptitude and computer skills (preferably with Microsoft) Enjoy communicating effectively with internal and external customers Strong attention to detail and ability to multitask Problem solving skills and the ability to work under pressure It would also be great if you come from the plumbing industry, but if not, don't worry we have a great onboarding program and full training will be provided to set you up for success.
What's it like to work at GWA? Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused ; We are One Team and We Care For Each Other . Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play a role in making GWA a great place to work.
GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.
What else do we offer? Flexible and hybrid working options Competitive remuneration and bonus structures Paid parental leave program Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores Bathrooms & More program - great discounts on a wide range of our products Volunteer and Community Service Leave Option to purchase additional annual leave As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!
Interested? Come join us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences! For more information please contact Emily Jaajaa, Talent Acquisition Specialist ( )
GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.
Please note that we are not accepting applications from agencies at this time.
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