Customer Service Representative - Retail (Fixed Term Contract)Posted: 10/01/2025
Closing Date: 11/02/2025
Job Type: Fixed Term
Location: NSW
Job Category: Customer Service
My Muscle Chef (MYMC) is Australia's premium fresh ready-made meal and functional food and beverage company.
Based in Sydney, NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in a category that is experiencing explosive growth.
We are for everybody, every goal: our team is driven to find a better way to fuel active Australians, from elite athletes to everyday people with award winning, readily available, high protein fresh meals, snacks and drinks for all occasions.
We fuel our customers' busy and increasingly time poor lifestyles and meet their nutritional needs, whatever their goals.
Founded in 2013, we have enormous ambition and are growing rapidly.
We are seeking high energy individuals to join our entrepreneurial team and culture to help us unlock our next phase of hyper growth.
MYMC Values We pride ourselves on a set of values that tangibly guide our behaviours and decisions, so we can grow the business and enjoy a world-class working experience.
Find a Better Way.Walk in our Customers' Shoes.
Everyday.Challenge Ideas and Champion Solutions.Integrity is stronger than Muscle.Enjoy the Journey!We expect everyone at MYMC to strive towards living these values.
Job DescriptionAbout the role We are seeking a dynamic and enthusiastic Customer Service Representative to join our Customer Support Retail team for a 12-month fixed-term contract!
As the first point of contact for our customers, you will play a key role in resolving inquiries, managing orders, and collaborating with internal teams to ensure seamless delivery experiences.
Key Responsibilities
Your day-to-day duties will include:
Providing exceptional support to customers via inbound and outbound calls.Resolving customer issues and complaints efficiently while maintaining accurate records.Assisting business development and field teams with administrative tasks.Engaging with customers to share information about our products and services.Prompting orders by actioning call lists, processing, and amending orders.Upselling promotional products to align with business objectives.Tracking orders and coordinating with logistics teams to address delivery-related questions.Responding to customer emails and directing queries to appropriate departments as needed.Desired Skills and ExperienceAbout You
To succeed in this role, you will:
Have an interest in the food and fitness industry – retail experience is a bonus!Be a problem solver with a proactive and solution-oriented mindset.Possess exceptional communication skills and a vibrant personality to engage with customers.Demonstrate attention to detail in both written and verbal communication.Be confident with basic computer skills and eager to learn on the job.Adapt quickly and be comfortable taking on responsibilities in a team environment.Why Join Us?
We offer a range of fantastic benefits, including:
Being part of a supportive and friendly team.Access to an on-site fully equipped gym.Staff discounts on our delicious meals, snacks, and drinks.Recognition and reward programs, plus wellbeing initiatives.Convenient on-site parking and close proximity to public transport.Ready to Apply?
This is your opportunity to join a thriving company and make a real impact in a customer-focused role.
If you are enthusiastic, motivated, and ready for an exciting challenge, we'd love to hear from you!
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