Do Work that Matters As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when they contact us.
You will assist customers in managing their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments.
You will work across a diverse breadth of enquiries, including:
Concierge and welcome callsMissed payments and early-intervention collectionsSimple customer service enquiriesSee Yourself in our Team Our contact centre is open 7 days a week, 8am - 8pm.
This is a hybrid position giving you the flexibility to work from home and the office.
We currently have permanent part-time (25 hours) positions available on either shift:
Monday - Friday, 3pm - 8pmTuesday - Saturday, 3pm - 8pmPlease note, you must commit to this shift schedule for at least 12 months.
We're Interested in Hearing from People Who Genuinely care about the experience of customersHave excellent communication skillsHave the ability to navigate new technology and computer systemsAre naturally curious, resilient, empathetic, and adaptableHave aspirations to grow their career with usHours and Training To be considered for this role you must have the following availability:
Start date: 24th February 2025Available to work from the South Eveleigh office once a fortnight (work from the office up to 3 days per week during training).Training will commence from the start date with all new starters undergoing mandatory training for 3 weeks.
Training will run Monday - Friday, 9am - 5pm.Please note, we cannot provide any time off during the training period.Throughout your training, you will be fully supported with dedicated leadership and a progressive learning model.
As you master your role, you'll have the opportunity to learn new skills and progress in your career.Note - Expected Recruitment Timeline Over the Festive Season: Review and invitations to interview - starting from 2nd January 2025Interviews - starting from 6th January - 24 January 2025Offers - by 24 January 2025If this sounds like the role for you, then we would love to hear from you.
Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users.
We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct.
Advertising End Date: 16 / 01 / 2025
#J-18808-Ljbffr