Customer Service Representative, Melbourne, Vic

Who are Direct Couriers?Direct Couriers is an Australian-based courier company that specializes in providing express delivery services across various industries. Established in 1983, Direct Couriers has grown to become one of the leading logistics and transportation companies in Australia. We offer a wide range of delivery solutions, including same-day, overnight, and international courier services, catering to the needs of businesses of all sizes.What's the role?Based out of our Melbourne Airport office as a Customer Service Operator, you will be primarily responsible for receiving both phone bookings and delivery queries from customers as well as handling driver enquiries to ensure that our customer delivery needs are met. You will also be responsible for monitoring and managing customer accounts while maintaining a high level of service.Why should you apply?As a Customer Service Operator within logistics/transport, you will be faced with new challenges and queries each day which keeps the role both busy and exciting. With the opportunity to master different technologies, engage with customers, multi-task and problem solve, this role would be ideal for someone with experience in either hospitality or retail who is looking for a change.What you need is:Previous experience working in customer-centric rolesExcellent communication skills (written, listening and verbal)Strong attention to detailAbility to multi-taskGood understanding of the geographical suburbs in and around MelbourneSound computer knowledgeExperience in a call center environment (ideal but not essential)Previous experience working within logistics/transport (ideal but not essential)Resilience, passion, and ability to work at pace and under pressureA high level of motivation and energy with a strong focus on achieving outstanding customer experience resultsIf you would like to join a growing company that values their staff and offers a challenging and dynamic position, then click on 'apply now' and forward your application today!Please note, only shortlisted candidates will be contacted. No Agencies Please.
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