Job Title: Customer Service Representative (Melbourne, VIC)Description:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.The Difference You Will MakeSTERIS is looking to hire a Customer Service Representative in Melbourne! In this Hybrid role, you will be joining a dynamic, close-knit team across Melbourne (AU) and Auckland (NZ) who champion the Customer first mentality. Reporting to the Customer Service Manager, you will deliver exceptional end-to-end support throughout the order management process, receiving and processing Customer orders, managing Customer phone inquiries, processing credits and returns, as well as handling Customer complaints.Are you passionate about providing solutions to Customers? You may be a perfect fit! STERIS Customer Service professionals directly impact the growth and profitability of our business and work with internal and external Customers to ensure our products and services are delivered as expected!What You Will DoAccurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, e-mail and EDI.Act as a liaison between customer and CDM department for New Account Set up.Confirm order selling price is in compliance with contract/pricing and work pricing holds regularly.Interface with freight carriers for shipping routing, tracking and proof of deliveries.Understand and have a working knowledge of STERIS products and their intended uses by regularly attending product training.Responsible for the researching and handling of customer credits and returns.Takes ownership of problems by identifying customer's needs, clarifying information, researching and providing an alternative or solution.Handle Customer complaints and requests professionally and efficiently.Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials.Process service calls.Actively support the Sales team and other internal Customer goals.Support International order entry process as needed.What You Will BringPrevious experience working in a direct customer or sales interaction.Excellent written and verbal communication skills across email and phone.Strong computer skills and experience with Microsoft Office.Highly organised with excellent ability to multi-task.Familiarity with CRM and ERP systems and practices is desirable.What On OfferPermanent Full-Time Hybrid role based in our main ANZ Head Quarters - Melbourne. STERIS offers a competitive base salary and bonus structure, along with fantastic team member perks including on-site parking, Employee Assistance Program, wellness and charity leave and much more.STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.STERIS strives to be an Equal Opportunity Employer.Job Category: Customer Operations/Customer SupportJob Segment: Customer Service Representative, Infection Control, Patient Care, Customer Service, Healthcare, Research
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