Job Description - Customer Service Representative - Libraries (2400330)
Customer Service Representative - Libraries - ( 2400330 )
A place as positive as youA culture that values yoursFull-time, fixed term opportunity until December 2024 About the Opportunity As part of the City Culture Program, the Library Customer Service Representative drivesexcellent service to all customers by being warm, friendly, enthusiastic and knowledgeable.
In this exciting and diverse role, you will play a key part in enriching customer experience by providing positive, meaningful and relevant options, choices, suggestions and referrals.
This is an amazing opportunity to play a part in being a positive and active member of the Library team and providing excellent Customer Service in the libraries!
Some of the day-to-day things you may see yourself doing include:
Delivering a program such as Family Storytime, LEGO Club, Roaming RobotTaking our Library Trike Out and About in the City and talking to people about our library and community centre servicesContributing to our library collection by selecting new items and helping customers to find their next readAssisting customers with e-books, accessing public computers and navigating government online services Introducing people to new technologies such as 3D printing, Virtual Reality Take a virtual tour of one of our libraries here!
About You To be successful in this role you will have:
Experience in delivering a high level of customer satisfaction in a customer service environment is essential.Sound knowledge of the role of the Public Library within the community.Experience supporting customers with using computers, email and the internet.Experience in the delivery of Library and/or Community services or programs.Previous experience in, or ability to quickly learn automated library systems and library services and knowledge or understanding of the Public Library Service Network in SA.Excellent verbal communication skills with the ability to manage challenging clients and situations tactfully and sensitively. Experience in collaboration and liaison within a team and across a program and organisation.About Us Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community's wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!
To find out how a role with City of Adelaide is able to impact the community, please watch this video here.
The City Culture Program creates brilliant experiences for all who choose to live in and enjoy our city. By activating and curating places and spaces, and providing opportunities for creativity, recreation, and wellbeing, we connect, support, and inspire our diverse community, and draw more people to Adelaide to live, study, work and play.
At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference.We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.
For Further Enquiries & How to Apply All enquiries regarding this position will remain private and confidential and can be directed to Marianne Beauchamp on 8203 7159.
Please submit a Resume and a Cover Letter expressing the skills, experience, and qualities you can bring to this position addressed to Vicki Simmonds, Coordinator, Library Customer Service.
Please review the position description prior to submitting an application by following the prompts to apply.
Applications close at 11.59pm, 29 April 2024. Please be advised that this is a full-time, fixed term opportunity until December 2024 with a starting salary at the Level 2 Classification commencing at $68,798 + 11% superannuation.
As part of the recruitment process candidates will be required to undertake a Working with Children Check, and a pre-employment medical and functional capacity assessment.
We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply. Please note, applications received via the email address below will not be considered. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 or ****** .
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