TAFE NSW Life-Changing Careers Customer Service Representative Building a Talent Pool for temporary opportunities across multiple locations across the state Base Salary $66,212 - $73,085 p.a plus superannuation and annual leave loading. At TAFE NSW, we are dedicated to life-changing impact.
That's why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
We invest in our people At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a 35 hour working week.
About the role The Customer Service Representative is responsible for delivering enquiry management and transactional support to enable the delivery of the Student Services Branch service catalogue for all cohorts across the customer journey.
Through customer focused service delivery, the Customer Service Representative will support a multi-channel approach that maximises the enrolment retention and completion of TAFE NSW students and supports the provision of associated services to other TAFE NSW customers.
Working 35 hours per week, Monday – Friday between the hours of 8:00am-6:00pm on site at one of our many TAFE NSW campuses.
About You To succeed in this role, you'll have prior experience working in a high-volume service sector environment and delivering customer assistance over a variety of channels, including phone, email, and in-person interactions.
You will be well-versed in technology, with knowledge of MS Office, email, digital communications, and past experience with a CRM system.
You'll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.
In addition, you will have the following:
Certificate III in relevant discipline or equivalent skills, knowledge and experience. Willingness and ability to travel to nearby learning locations if required. Our commitment to Diversity, Equality, and Inclusion We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.
If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
A career of life-changing impact awaits you. Apply now! Applications close: Wednesday 16th October at 11:55pm To apply for this role, click on 'apply now' and provide: Your current resume Response to the one targeted question when prompted in the application form (max 300 words) Targeted Question: Describe a time where you dealt with a challenging customer. What was the situation and how did you ensure the needs of the customer were met?
Role-specific enquiries: Please contact Joanne Sherman, Team Leader Student Administration Services, via email
General recruitment and adjustment enquiries: Please contact Sarah Aitchison, Talent Acquisition Advisor via email or mobile 0435 078 206.
This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.
Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
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