Customer Service Representative

We are keen to speak with experienced Service/Customer Service/Operations Administrators, who can think outside the box and on their feet!!! Who can demonstrate excellent communication skills, whilst dealing with multiple departments, internally and externally, in a fast-paced manufacturing environment
In this role, you will provide exceptional customer support and ensure customer satisfaction by promptly and accurately addressing their needs and concerns.
Hours of work Monday-Friday 8.30am-5pm
With some element of flexibility
In your new role as the Customer Service Representative:
Effectively communicate with customers through various channels to provide prompt assistance and resolve inquiries or complaints.
Identify customers' needs and concerns and provide appropriate solutions or alternatives within company guidelines.
Acknowledge and respond to customer feedback, suggestions, and inquiries in a professional and timely manner.
Document all customer interactions, including details of inquiries, complaints, and resolutions, in our customer relationship management (CRM) system.
Collaborate with other team members and departments to ensure seamless customer experience and follow-up on outstanding issues.
Maintain a high level of product knowledge and stay updated on company policies and procedures to provide accurate information to customers.
Maintain customer records.
Maintain and monitor stock levels for product.
To be considered for the role of Customer Service Representative:
Proven customer support experience or experience in a similar role.
Excellent verbal and written communication skills with the ability to articulate information clearly and concisely.
Strong active listening and problem-solving skills.
Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Demonstrated ability to remain calm and professional in challenging situations.
Proficient in using customer service software, CRM systems, and Microsoft Office suite.
Ability to work independently and as part of a team.
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