We're looking for a customer-centric and tech savvy team member to help drive the Kogan.com experience! Our Customer Care team is our direct eyes and ears to our customers, and the feedback that they receive helps us to constantly improve the Kogan.com customer experience. By striving to make every customer experience a positive one, they're able to facilitate the growth of our business!
This is a full time role where no two days are the same! You'll be working with a collaborative, driven team to solve problems and support our end to end customer experience.
Whether you're a recent graduate to kick off their career or have a passion for tech and exceptional customer experiences, this is a fantastic role to work within a dynamic, fast-paced and innovative space and be part of an iconic, ASX listed eCommerce business!
In this role you'll be responsible for:Resolving customer queries and providing one-on-one support via email and phone, acting as an advocate for Kogan customersSupporting best practice and compliance to ensure an exceptional customer experienceLiaising with our freight carriers to ensure the prompt delivery of all orders placed via the websiteCollaborating with internal teams to support the resolution of customer queries and identifying improvements to continue to provide exceptional customer experienceKeeping up to date with the latest Kogan.com products and trends to ensure informed and up to date information is provided to our customersTo be successful in this role, you should be:A University Degree will be highly regarded, but is not essentialCustomer centric and willing to go above and beyond to ensure our customers have an exceptional experienceAn effective and empathetic communicator. You'll be able to articulately and clearly engage via different channels, including phone and emailTech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivityHave an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiencyA multi-tasking ninja - we expect you to juggle 50 different tasks at once without dropping the ball (we're not kidding)Ready to challenge, be challenged, and work within our highly disruptive business model.Why Kogan.com?Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand's eCommerce futureYour role has a lot of ownership, autonomy and little red tapeYou'll be empowered to achieve positive outcomes and your work will have a real impactYou'll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in AustraliaBe an Intrepreneur, playing a hands on role in shaping our strategy at our HQA range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!To apply Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.
Hot tip, generic Cover Letters won't cut it here! Stand out with an application that shows a deep knowledge of theKogan.combusiness and how we operate, to allow yours to be looked upon more favourably.
Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it!
About Us We'reKogan.com, Pioneers of eCommerce in Australia.
AtKogan.comwe offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce's future, and get to do it with a great team culture and benefits!
JoinKogan.comto master your craft, do your best work, make a real difference and work with the best. AtKogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.
Heads up! Kogan.comis a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply! All newKogan.comteam members are required to undergo a National Police Record check and must have full-time Australian working rights
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