Salary: Attractive Salary + Great Benefits + Opportunities
We're seeking a self-motivated and confident Customer Service Representative to join our team at our Brickworks NSW office in Oakdale Industrial Estate, Horsley Park.
You will be responsible for assisting in the development and growth of Brickworks as a front-line representative, while ensuring customer service policy is applied to each customer or potential customer. It is important that this role provides an exceptional customer service experience when interacting through our multiple channels.
Duties include but are not limited to: Provide quality service to both internal and external customers.Manage inbound and outbound calls to serve a diverse customer base.Ensure all sales enquiries are answered in a prompt and courteous manner.Complete data entry of orders with precision and efficiency.Identify potential customers and establish new accounts.Maintain detailed and current knowledge of the Company's products and services.Coordinate appointments with clients for colour selection.Liaise with internal stakeholders to ensure customer delivery requirements are met.Investigate and resolve any customer complaints.Success Requirements: Availability to work weekends.Tertiary qualification in a related discipline.Experience in Building, Design or Sales Industry preferred.A passion for delivering exceptional customer service.Computer literate and proficient in Microsoft Office.Clear verbal and written communication skills.Excellent attention to detail, ability to multitask and strong time management.Ability to excel under pressure and strong problem-solving skills.Why join us? Charitable Partnership: Proudly support Children's Cancer Institute (CCI).Inclusivity: We value diversity and maintain an inclusive workplace.Family Support: Enjoy our company parental leave scheme.Employee Benefits: Join the Brickworks Employee Share Plan (for eligible employees).Recognition: Celebrate success with Employee of the Year and Values Recognition Programs.Growth: Ongoing education, training, and career progression opportunities for all employees.Support: Access support programs for you and your family through our EAP provider.Discounts: Product Discounts are provided for staff and family and friends of staff.Who we are: Brickworks is one of Australia's largest and most diverse building material manufacturers, housing some of Australia's best-known building material brands. With a broad product portfolio including clay bricks & pavers, concrete masonry blocks, retaining wall systems, stone, precast concrete panels, roof tiles, and timber battens; Brickworks operates manufacturing and sales facilities across Australia, New Zealand and North America, being uniquely placed to service the demands of the building industry.
How to Apply: You will need to be an Australian or New Zealand citizen or Australian permanent resident to apply. Submit your resume and cover letter via the "Apply" button. For more information about Brickworks please visit our website https://www.brickworks.com.au/. Brickworks does not accept unsolicited applications from employment agencies.
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