Customer Service Representative

What you'll do: This role supports the Eaton Electrical division by providing critical customer support in the execution of customer enquiries and sales order requests via phone, email and digital channels. Handling high volume and complex enquiries the incumbent must ensure that accuracy and efficiency is delivered to ensure great customer outcomes. Working in a technical and ambitious environment this role requires good internal stakeholder management skills to get the right outcome for our customers and the business.    
Responsible for adhering to Eaton MESH and EQMS systems and for own safe behaviors Responsible for doing what you are authorized to do and that you do it within the Eaton Delegation of Authority (DoA) Participates in effective people competency development and performance management program Operational Execution Supporting optimal order management via phone & emails including but not limited to Purchase Orders, Pricing and Availability, Order ETA's, Debits, Credits and Warrantees Supporting Eaton's digital first strategy Work directly and collaboratively with product, accounts, sales and supply teams to ensure requests are supported and resolved efficiently and to quality Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience Develop & demonstrate a sound knowledge of the company's products, policies and standards Work in a team environment to achieve all customer service SLA's and support the PD sales team in achieving revenue goals Share learnings and best practices with new team members Adopting a continuous improvement mindset and support key change initiatives Demonstrate a strong understanding of our products, services and systems Activity reporting and system management  Actioning reports (e.g., OTD, Z reports, Open Order) to support revenue targets, manage internal SLA's and optimize the order to cash cycle Responsible for collecting operational performance data (including electronically) and undertaking approved corrective actions Responsible for reporting process and stock quality matters to management and entering NCRs into quality systems Qualifications: 1-2 years working in customer service/ support roles
Experience in CRM systems, SAP Navigation is a Bonus
Demonstrated experience working in ambitious and technical environments
Excellent Stakeholder Management
Teamwork and work independently
Great time management and productivity to deliver results
Strong customer service ethos with demonstrated experience
Great attention to detail and high levels of accuracy

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