Customer Service Representative

About Our ClientThis organisation is an esteemed player in the Business Services industry, employing over 1,000 personnel worldwide. With an emphasis on continuous growth, they pride themselves on their commitment to excellence and their high-quality customer service.Job DescriptionManage customer enquiries and complaints efficiently and professionallyMaintain a strong knowledge of company products and servicesCollaborate with team members to achieve customer service objectivesIdentify and escalate priority issues to the managementRecord customer interactions, transactions, comments and complaintsProvide accurate, valid and complete information to customersFollow up on customer interactions when necessaryContribute to team effort by accomplishing related results as neededThe Successful ApplicantA successful Customer Service Representative should have:A strong understanding of customer service principles and practicesExcellent communication and interpersonal skillsThe ability to handle stressful situations and remain calm under pressureA problem-solving mindset and the ability to think criticallyGood IT skills, including the use of CRM systemsA positive attitude and a team-oriented approachWhat's on Offer$38 per hour + Super6 Month contractOpportunities for professional growth and development in the Business Services industryA central location in Albert ParkWe invite all interested candidates who meet the above criteria to apply for this exciting opportunity in the Business Services industry.