Customer Service Officer - Permanent, Full-Time Location: Kwinana Employment Type: 9-month Contract, Full-Time Shift Times: Rotating shifts (6 am-2 pm or 2 pm-10 pm), with flexibility required during peak seasons or plant breakdowns.
Are you passionate about delivering exceptional customer service in a dynamic and fast-paced environment?
PERSOLKELLY, in partnership with our client, is seeking a highly organised and proactive Customer Service Officer to join their team in Kwinana.
What's on Offer?
Work-Life Balance: Rotational shifts with a focus on flexibility and employee wellbeing.
Collaborative Environment: Supportive leadership and teamwork in a logistics-focused role.
About the Role The Customer Service Officer will be the primary point of contact for customers and carriers visiting the Kwinana site, facilitating smooth operations for the Fertiliser business.
This role combines administrative excellence, logistics management, and customer engagement, ensuring high efficiency and compliance in all processes.
Key Responsibilities: Act as the main point of contact for customers and carriers collecting granular and liquid fertilisers.
Conduct local inductions and manage temporary swipe card access for drivers.
Schedule, arrive, and dispatch customers efficiently.
Manage interworks transfers to regional locations.
Provide assistance to drivers requiring additional support.
Gather customer feedback and contribute to system improvements.
Ensure compliance with safety regulations, including AMMS, Main Roads, and Dangerous Goods guidelines.
Optimise scheduling to reduce downtime and maximise efficiency.
Liaise with the Customer Sales Administration team to resolve alerts and reservations.
Reconcile daily transactions and ensure timely dispatch of products.
Manage administered sales and reconcile EFTPOS transactions.
Maintain updated customer records and ensure amenities are well-stocked.
What You'll Need: Exceptional customer service and interpersonal skills.
Strong multitasking and organisational abilities in a fast-paced environment.
Experience with administrative tasks, scheduling, and training others.
Advanced problem-solving and numeracy skills for reconciliations and logistics management.
Proficiency in MS Office Suite and familiarity with using multiple systems.
A strong commitment to safety, compliance, and accountability.
A valid Australian driver's license and the ability to work rotating shifts.
Flexibility to adapt to seasonal work demands and operational changes.
Why Join Us?
A supportive and collaborative team culture.
Stability and career progression opportunities.
A chance to thrive in a logistics and customer-service-driven environment.
If you're ready to take on this exciting challenge, we'd love to hear from you!
How to Apply To apply, please send your resume to ******.
Please note, applications without a resume will not be considered.
PERSOLKELLY is proud to be one of Australia's largest and longest-serving recruitment providers, specialising in Professional, Finance & Accounting, ICT, and more.
Who are we At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you.
If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.
Consultant Monica Elliott Reference number: 210283201_173649224989242 Profession:Administration & Office SupportAll Call Centre & Customer ServiceCustomer Service Company: Programmed Date posted: 10th Jan, 2025