Location: ryde, New South Wales, AU, 2113
Job reference: #13233
Work type: Full Time (Permanent)
About the Role As a Customer Service Representative at Lumus Imaging, you'll work in a modern office equipped with cutting-edge technology designed to support you in assisting referring practitioners and patients.
You'll collaborate closely with Clerical staff, Technicians, and Radiologists to ensure a seamless customer experience.
What your day will look like: Responding to and managing customer enquiries.Answering high-volume calls with professionalism and care.Managing reports and documenting feedback to support continuous improvement.Providing software support and troubleshooting.Performing general administrative tasks to support the team.Working hours: Monday to Friday, 8:00 AM – 5:00 PM.What can Lumus offer you? A team that is passionate about helping people and doing the right thing, while also having fun.A strong culture of collaboration and support from leaders and peers.Opportunities for continuing professional development to grow your career with Lumus.Mentorship and support from experienced team members to help you learn new skills.A positive, diverse, and inclusive working environment.The opportunity to make a difference in an industry that impacts lives every day.What are we looking for? Previous experience in a contact centre or customer service role.Experience in healthcare is advantageous but not essential.Exceptional communication skills.A confident approach to managing and resolving customer queries over the phone, with the ability to make decisions and create solutions.Empathy and a customer-focused attitude to ensure queries are resolved effectively.About us Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.
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