Customer Service Representative

We are seeking a motivated and friendly Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for helping others. This role involves interacting with customers, resolving inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Provide accurate information about products and services.
Assist customers with order placement, tracking, and returns.
Resolve complaints and issues efficiently, demonstrating empathy and understanding.
Maintain detailed records of customer interactions and transactions.
Collaborate with other departments to address customer needs and improve service processes.
Stay informed about product updates, promotions, and policies.