Are you an experienced Customer Service professional ready to take on a key role with a rapidly growing Australian manufacturer? Sancell, one of Australia's leaders in Protective Packaging and Cold Chain Solutions, is looking for a skilled Customer Service Representative to bring their expertise and passion for service to our dynamic team.
In this role, you'll not only be a trusted point of contact for both new and existing customers but also a valuable team player who contributes to a positive and collaborative work culture. With your experience and positive energy, you'll help us foster a supportive team environment, strengthen customer relationships, and ensure seamless, high-quality service that reflects our commitment to excellence.
What Your Day Will Look Like: Reporting to the Customer Service Team Leader, your key responsibilities will include:
Acting as the main point of contact for customer accounts, handling queries with professionalism and efficiency,Overseeing the timely delivery of customer orders, providing regular updates to both internal and external stakeholders,Building and nurturing strong relationships with assigned customers, serving as an advocate for their needs within our business,Promptly identifying and resolving issues with clear communication and effective problem-solving, Recognising opportunities for new business and areas for service improvement.The Ideal Candidate: We're looking for someone with:
Proven experience in a Customer Service role, ideally within a manufacturing environment,A proactive, "Can-do" attitude and a passion for customer satisfaction,Strong written and verbal communication skills,Keen attention to detail and a focus on accuracy,Motivation and a results-driven approach to meet and exceed goals,A team-oriented mindset and enthusiasm for continuous learning and growth, who values contributing to a supportive work culture.Why Join Us? Join a proudly Australian-made manufacturer, supporting local businesses,Full training and ongoing support to ensure you succeed,Permanent, full-time position with growth potential,Competitive salary with regular hours, Monday to Friday,A positive and flexible work environment,Work in our modern, state-of-the-art manufacturing facility in Carrum Downs.If you're an experienced, customer-focused professional with a drive for excellence, we'd love to hear from you! Please address one simple question in your cover letter: What makes you stand out from the crowd?