Customer Service Representative

What are we looking for?  This is not just a "customer service" job; it's a role where you will empower our clients and embody the brand persona to create memorable, five-star experiences for our fast-growing furniture brand. 
This role will combine all areas of customer service from order updates, trade client relationship management to upselling and style suggestions, providing white-glove service to ensure our clients experience a seamless shopping experience. 
Reporting directly to the Customer Service Manager, you will play a crucial role in the success of Fleur Studios vision to bring beautiful design to Australia and internationally.
 Responsibilities Respond promptly, insightfully and warmly to customer enquiries online, in the showroom and by phone, embodying the brand persona across all customer touch points for a five-star experience. Handle customer complaints, feedback and compliments with tact, poise and empathy turning feedback into actionable insights. Process orders, returns, and exchanges with efficiency and precision.Build and nurture client relationships in a way that's practical, insightful and refreshingly human to drive repeat purchases and grow referrals. Notice trends and opportunities and report back to help shape marketing, product collections and the brands next steps.  Things we value: 2+ years of customer service experience with a premium brand (interiors or fashion) is preferred. Proven ability to communicate and build rapport confidently, clearly and effectively with community and customers. Experience with Shopify and Gorgias is beneficial. Excellent organisational and time management skills with a positive can-do attitude. An eye for interiors and design with a high attention to detail.