Job Title: Customer Service RepresentativeJob Description:This role involves answering inbound calls in relation to general enquiries for credit/debit cards. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services, which could range from account discrepancies to technical difficulties with online banking platforms.Do you want a rewarding role where you learn banking skills and blend your customer service experience to help people across Australia?At Concentrix, we believe in doing right by and for our people - our clients, their customers, our staff, our community, our planet. We support everyone to be the best version of themselves that they can be.Working on behalf of one of Australia's big 4 banks, our team takes inbound calls to provide guidance, support, and assistance with various banking-related enquiries.Make a change and say goodbye to cold calling or sales, feel good in the work you do!This is an entry-level financial services role; customer service skills will be highly regarded!What's in it for you?A start to your financial services career.A diverse and inclusive workplace.Culture days, holiday, and social events.Uncapped employee referral bonuses!Free parking available.Access to a wide variety of banking discounts and promotions after 6 months.Key Role Details:Mid September, October, and November start dates, apply now!Full-time and stable opportunity.$27.17/hr + Super & Penalty Rates!Monthly incentives available.Span of hours: 8:00am to 8:00pm Monday to Friday, rotating roster.Penalty rates on Saturday with hours between 9:00am to 5:00pm.2 weeks classroom training, Mon - Fri from 9:00am to 5:00pm.4 weeks of hands-on training, Mon - Fri spanning between 8:00am to 8:00pm.Employee benefits on banking products after probation.Key Responsibilities Of The Role:Actively listen to understand customer needs, demonstrating empathy while establishing credibility and rapport.Implement a resolution by taking proactive steps to address the customer's issue effectively.Provide tailored resolutions to assist customers with banking needs.Deliver high-quality customer interactions while balancing client outcomes and following compliance requirements.Effectively utilize your existing and newly trained computer skills across a variety of banking systems.Communicate client-specific knowledge to customers accurately and effectively.Perform all other duties as directed within the scope of skills and training.Must be familiar with technology and open to learn new systems with working knowledge of computer and software applications.Applicants must be at least 18 years of age, have full working rights in Australia, and pass a police, monetary, and other pre-employment checks.Concentrix is an equal opportunity employer. We strive towards providing and sustaining a healthy and safe work environment so you can focus on being your best self and THRIVE!Location:AUS Gold Coast - Robina Town Centre Dr Lvl2Language Requirements:Time Type:Full-time
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