Full time We are looking for a confident and enthusiastic Customer Service Representative to join our sales and marketing team. If you are seeking your next challenge in a hands-on and varied role – this position may be for you!
Reporting to the Senior Customer Care Representative, you will be the first point of contact for our most valued customers. You will be customer focused with a service mindset, approachable and professional, providing prompt, accurate, and friendly service to all our customers.
Role: Provide high-level customer service to our customers and other stakeholders (internal & external) by phone, email, and face to face.Build sustainable relationships and trust with customers, internal departments, and other stakeholders through open and interactive communication.Accurately assess client needs and ensure the appropriate professional follow-up is actioned and the necessary activities are completed in an accurate and timely manner.Create and maintain client information within our Laboratory Information Management System (LIMS) to ensure client needs and business requirements are met.Support and handle all customer enquiries and complaints, providing appropriate solutions and/or alternatives to ensure a resolution is achieved in a professional and timely manner.Support the Sales team with onboarding new clients and managing existing clients.Provide authorised results, out of specification notifications, and specialised technical advice to clients within designated time frames.Check daily reports to identify system errors and ensure that appropriate follow-up is actioned.Identify, investigate, and report deviations from the company quality system (CCNC) and liaise with the Quality Department to ensure service quality issues are resolved.Coordinate ad-hoc admin duties such as invoicing queries and credit notes.Conduct client training on the company online portal (MyMXNS).Liaise with LIMS Administrator for data maintenance and updates.Proactively contribute to continuous improvement in the delivery of customer care support.Successful Candidate: Minimum 1 year of working in a customer service based or account management role (essential).Tertiary qualification in Bachelor of Applied Science majoring in Food Science, Technology, Microbiology, or Chemistry or equivalent (desirable).Hands-on laboratory experience (desirable) OR experience in a service (scientific or technical) based organisation (desirable).Professional telephone manner as you will be a key point of contact for our customers.A strong commitment to customer satisfaction.Exceptional communication and relationship-building skills.Excellent interpersonal and communication skills (verbal and written).Strong time management and attention to detail skills.Strong problem analysis and problem-solving skills.Strong computer literacy skills (MS Office Suite, LIMS, CCNC, FrontApp, MyMXNS).A positive 'can-do' attitude with a calm and diplomatic approach.Ability to work effectively in a team and independently when required.About us:Mérieux NutriSciences is a global leader and trusted partner of Institute Mérieux, aspiring to improve health through better nutrition and safer food. Our scientific leaders provide expertise to food companies worldwide through analytical testing, consulting, auditing, and contract research activities; contributing to improving public health.
Mérieux NutriSciences is represented by a committed team of around 170 in Australia through our NATA accredited and TGA licensed laboratories in VIC, NSW, WA, and QLD.
To apply: If you are seeking a challenge to develop your career, we would love to hear from you. Please submit your covering letter addressing the above criteria and a current resume by clicking on the 'Apply for this job' button.
Application Close date: Monday, 30 December 2024 at 11:59pm
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