Apply now Job no: 493162
Work type: Fixed-Term, Full-time
Location: Melbourne CBD
Categories: Customer Service
Working as a Customer Services Representative, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored solutions based on the customer's unique situation.
In this role, you will; Manage inbound & outbound customer callsUpdate billing information and support billing enquiriesProvide tailored payment solutionsAction interaction file notes for every callWhat you'll bring; Previous work in customer service (face to face or contact centre) and/or front facing hospitalityExperience in telecommunicationsCommunication and Engagement skillsWhat's in it for you; Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
To ensure your development you will have access to learning & development programs, you may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. About Us; Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we're pleased to see our people live this mission every day!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That's why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
Advertised: 13 Dec 2024 AUS Eastern Daylight Time
Applications close: 10 Jan 2025 AUS Eastern Daylight Time
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