Customer Service Representative

The Company This well-established global manufacturer based at Greystanes are known for their strong company culture, offering an inclusive team environment, hybrid working conditions, recognition awards and employee benefits. They now have an opportunity for an experienced Customer Service/Order Entry Officer to join their dynamic team and offering the necessary training and development which will enable you to gain a better understanding of your key clients and work demands. The Role Reporting to the Customer Service Manager you will provide essential support to sales operations across multiple renowned brands. This role involves managing day-to-day sales orders and quotations, handling a high volume of inbound calls and emails, and ensuring exceptional customer service standards are maintained. Ensure accurate processing of sales orders and quotations, handling approximately 20-30 per day Handle a high volume of inbound calls, providing assistance with pricing and product inquiries Proactively identify opportunities for upselling and cross-selling whenever possible Respond promptly to web chats and email inquiries to maintain efficient communication with customers Effectively manage daily tasks while adhering to company processes and compliance guidelines The Candidate Exhibit the ability to process orders and quotes with exceptional accuracy Previous experience taking and processing high volume orders over the phone and email Self-motivated and ready to take on a challenge Looking for on-going training and advancement Maintain a positive attitude with a proactive approach to problem-solving Thrive in a busy and supportive team environment SAP experience will be highly beneficial Must be able to work on a rotating basis - 8-4/8.30-4.30/9-5/9.30-5.30 The Benefits Health insurance discounts Employee discounts, incentives and recognition awards Hybrid work 2 days from home after 6 month's probation Supportive and fun working environment Great mentoring and career development opportunities Work for an employer of choice International leading global manufacturer Onsite parking $60,000 - $70,000 plus super (depending on experience) #J-18808-Ljbffr