Benefits• Be a part of a global medical device and diagnostics organisation
• Located in East Brisbane 4169
• Permanent position
• Circa $70,000 + super
About the companyWork for a global diagnostics company operating across dynamic and rapidly changing market.
Our client looks to provide effective treatments through an innovative and forward-thinking culture.
They aim to provide the best level of service possible to enhance the quality of life to patients all over the world.
About the opportunityBe responsible for completing supply chain tasks with a large focus on order entry and processing as well as following up on order dispatch.
Provide support to a market leading range of innovative diagnostic equipment to medical professionals with an ability to problem solve and work cohesively.
Be genuinely committed to customer satisfaction and you will grow and advance your career.
DutiesProvide a high level of Customer ServiceProcessing customer orders for domestic and international customersInforming customers about order status, backorders, unexpected delays, part shipments and product issuesHandling inbound product enquiries, quotes, product returns and managing complaintsAnalysing and resolving escalated customer issuesLiaising with transport companies including domestic couriers and freight forwardersData entry, credit and invoice managementAssisting the Sales and Marketing teams with stock management, customer order enquiries and maintaining the customer databaseSkills and ExperienceExperience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisationA high degree of independence and interpersonal skillsExperience processing orders through a CRM systemAttention to detail when dealing with complex customer ordersExperience with conflict resolutionStrong attention to detail and multi-tasking abilityAbility to build and maintain customer relationshipsCultureFantastic team and company leadership, with low turnover in staff.
How to ApplyClick apply or contact Jane Nichols, Recruitment Consultant on 02 8877 8714 for a confidential discussion.
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