Job Category: Call Centre and Customer Service
Job DescriptionAre you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs! In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.
So, what is the opportunity? Are you a natural at connecting with people and passionate about delivering outstanding service? Do you excel in fast-paced, customer-facing environments and want to bring your skills to a dynamic corporate setting?
We're seeking enthusiastic, service-driven individuals from retail, hospitality, and other customer-focused industries who are ready for a fresh, rewarding challenge.
As a Customer Service Representative at our Brisbane office, you'll be at the heart of our mission, delivering top-tier support to clients both locally and internationally. From handling inquiries to managing claims, you'll ensure every customer experience is seamless, positive, and personalised.
After a one-month training period, once assessed and signed off, you'll transition to a hybrid working environment, offering you flexibility as you grow in this dynamic role. And what are we looking for? You'll have a proven track record of delivering top-notch customer service, with a genuine passion for helping people.You'll be an effective communicator, effortlessly connecting with teammates and clients to build rapport and trust.You'll tackle challenges with confidence, turning every interaction into a win-win solution for customers and the company.You'll excel at managing customer inquiries, calmly resolving issues to ensure a seamless customer experience.You'll empathize with customers, showing a keen understanding of their needs and concerns, and providing thoughtful support.You'll be a proactive problem-solver, always on the lookout for ways to enhance the customer journey.You'll multitask with ease, skillfully handling multiple client interactions while maintaining high service standards.You'll thrive in fast-paced environments, efficiently managing high volumes of inquiries while maintaining excellent service standards.So, why choose us? We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Apply today and let's go great places together!
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