Job Category: Call Centre and Customer ServiceJob DescriptionCover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs! In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.So, what is the opportunity?We're looking for individuals with strong customer service experience in retail, hospitality, or other customer-facing roles who are eager to transition into a corporate environment. As we grow our team of Customer Service Representatives at our Brisbane office, you'll play a key role in providing top-tier support to our clients, both locally and internationally. In this role, you'll handle client inquiries, assist with claims, and ensure a seamless experience for all customers. If successful, our Talent Acquisition team will guide you through the onboarding process to ensure you're set up for success in this dynamic and rewarding role. We're committed to helping you grow and find the perfect fit for your career!And what are we looking for?You'll have a strong track record of providing exceptional customer service in previous roles.You'll be able to communicate effectively and fluently across the team and customers.You'll have the ability to manage customer dissatisfaction with a focus on providing the right outcome by the customer and business.You'll be adept at handling customer inquiries and resolving issues efficiently.You'll have the ability to empathize with customers, understanding their needs and concerns.You'll be proactive in identifying opportunities to enhance the customer experience.You'll demonstrate strong problem-solving skills, finding solutions that benefit both the customer and the company.You'll be able to manage multiple customer interactions simultaneously while maintaining high service standards.You'll bring experience in working within a fast-paced environment, handling high volumes of customer inquiries.You'll have good tech skills and general computer competency.So, why choose us?We value optimism, caring, togetherness, reliability and determination.We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.Apply today and let's go great places together!
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