Full time
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians!
We are hiring Customer Service Roles to support our client, the Department of Home Affairs, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.As a Customer Service Representative, you will be providing essential services to people across Australia and the world.
About The Role As a Customer Service Representative supporting the Department of Home Affairs team, you will be providing support services to customers in relation to visa, citizenship, trade and customs related matters.Every customer interaction is unique and you will impart your passion for problem solving and superior customer service and use empathy to deliver optimum outcomes and service for the customer.With access to knowledge content, extensive training and leadership support, you will work in a fast paced, but rewarding role where each call enables you to help a client become more self-sufficient.
Operating HoursWe have full time opportunities available for 2025!
This is a Full-Time opportunity, we require full availability across our operating hours, Monday to Friday between 7:00am and 7:00pm, with shifts scheduled on a rotating roster. Skills & experience High attention to detailPatience and empathy towards people in difficult situationsA team player focus, working collaboratively to exceed expectationsClear communication skills to customers and stakeholdersPunctual and reliableExperience adhering to KPI'sIntermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPMA willingness to complete an AGSVA Baseline clearance and a Home Affairs Employee Suitability Clearance (ESC).Due to clearance requirements, Australian Citizenship is required.Why join us here at Datacom? Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you. APPLY WITH US TODAY!
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