Customer Service Representative - Air and OceanFull-timeBecome a member of a global community!
The international logistics industry is an integral piece of the global trade puzzle, we make the world go round.
Our company delivers solutions to complex global challenges faced by some of the most recognized brands in the world.
At Expeditors, we recruit, train, and retain the very best logistics and technical experts.
We love to promote from within, so we think not just of this role but those of your future.
More than 50 percent of our staff of over 19,000 employees have been at Expeditors for 5 years or more.
This high retention rate is influenced by a unique compensation program for positions that are more than just jobs.
Join Expeditors and have a chance to grow, thrive, and fulfill your potential.
To perform day-to-day tasks, you must demonstrate a thorough understanding of our customer's expectations and execute them with an appropriate sense of urgency, attitude, commitment, and professionalism.
You are required to be our customer's 'go-to' person for all their freight forwarding needs.
In addition, you will assist in general customer service duties both internally and externally while applying the company standards and processes.
KEY RESPONSIBILITIES: Communication: Proactively communicate with customers and demonstrate great care for all our customers.Relationship: Establish meaningful, personal, and professional relationships with our customers.Information: Take ownership of understanding and complying with Expeditor's internal processes by providing timely, complete, and accurate information.MINIMUM REQUIREMENTS: Previous related experience and/or training in international freight of 3 years or more.Proficient in Microsoft Office.Strong problem-solving, organizational, and interpersonal skills.Solid oral and written communication skills.General mathematical knowledge, dealing with exchange rates, foreign currency, and general ledger codes.BENEFITS: Employee Health: Attractive health insurance package.Hybrid Work: Work-from-home policy.Career and Personal Development: Development opportunities for today's role and future roles.Employee Stock Purchase Plan: Opportunity to own a piece of your company through our ESP Plan.Financial Security: Job and financial security from the effects of the global economy.Employee Appreciation: Recognition of the value you bring through employee engagement.Enhancement Leaders: Utilization of technology solutions and continuous improvement strategies to improve efficiency and job satisfaction. #J-18808-Ljbffr