Customer Service RepresentativeSuncorp Group Adelaide, Australia Apply nowPosted: 21 hours ago | Type: Permanent | Salary: CompetitiveJob No: 673954Location: AdelaideEmployment Type: Permanent Full TimeSector: Call Centre, InsurancePosition Overview:We have multiple exciting opportunities for Customer Service Representatives to help new or existing customers by asking the right questions to determine their insurance requirements or supporting their queries. If you think you are up to the task to help our customers protect their today and tomorrow, apply today.Start Date: Wednesday 15th January 2025Key Responsibilities:As a Customer Service Representative you are focused on ensuring our customers feel valued when they contact our team. Your role as part of Terri Scheer is to connect our customers with products and services that meet their needs and protect their assets. You will enjoy achieving KPI's while delivering exceptional service, speaking with customers over the phone and using your initiative to understand their needs and provide solutions.What you'll do:Take new & existing calls to assess eligibility, underwrite business insurance policies and make alterations to policies and cancellations.Deliver a seamless customer experience on various insurance products that provides value for our customers.Identify the appropriate insurance policies to meet customer requirements.Achieve customer sales, service and retention targets set for all customer segments.What you'll bring:Proven experience and passion for delivering brilliant customer service.Ability to use initiative and possess strong problem-solving skills.Resilience and ability to positively manage difficult situations.A high level of attention to detail.Insurance experience is not required (we can teach you that).A thirst for knowledge and passion for helping customers.What we can offer you:Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:Salary: $60,000 + 11.5% Super & performance-based incentives.Flexible Work Arrangements - Hybrid role - 4 days Working from Home, 1 day in Office - post probation period.Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers.Study support - We encourage external learning and offer study support to eligible employees.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.Why you'll love working with us:At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.Chase the sun, apply online today!At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers.Advertised: 05 Dec 2024 AUS Eastern Daylight TimeApplications close: 20 Dec 2024 AUS Eastern Daylight Time
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