Our client is looking for a dedicated and detail-oriented Order Processing Customer Service/Administrator to join our client's sales support team.
In this role, you will provide critical support to the sales team nationally, handling order processing, warranty administration, and various administrative tasks to ensure customer satisfaction and smooth operational flow.
This position offers growth opportunities within a reputable company known for innovation and excellence.Client DetailsOur client is a joint venture business and a leading provider of globally recognised brands and services across Australia.
With a strong focus on innovation and exceptional customer care, they are committed to delivering the best outcomes for their customers.
Join a company that values dedication, collaboration, and continuous improvement.DescriptionDetailed Job DescriptionKey Responsibilities / Accountabilities Sales Administration Process customer orders using Oracle, including PO, receipting, invoicing, and more.Communicate order fulfilment details, cost-effective solutions, and customer requirements.Liaise with various internal and external stakeholders such as customers, transport and warehouse suppliers, and overseas factories for order fulfilment.Maintain regular updates on stock, inventory, and replenishments; manage KPIs.Handle incoming sales calls, emails, and faxes professionally and courteously.Address customer inquiries promptly, ensuring customer satisfaction.Process and track credit requests, liaising with Suppliers and Finance teams.Coordinate and manage stock levels and deliveries with sales managers and vendors.
ProfileThe ideal candidate will have: Experience in order processing, customer service, or sales administration, ideally within a manufacturing or related industry.
Proficiency with ERP systems such as Oracle, SAP and strong organisational skills.Exceptional communication skills and a customer-centric approach.Ability to multitask and coordinate with multiple teams and external stakeholders.Commitment to safety standards and maintaining professionalism.Job OfferBenefits of Joining Our Team: Career Development: Opportunities for growth and advancement within a recognised, innovative company.Collaborative Work Environment: Be part of a supportive team that values continuous improvement.Competitive Remuneration Package: Enjoy a full-time role with comprehensive benefits.
Please APPLY NOW if you are interested in this unique opportunity.