Support pet owners through their pet insurance journey Become part of a friendly, enthusiastic team that shares your love for animals!
Take advantage of professional development opportunities and more Why You'll Love Working with Us: Get Certified: Gain your Tier 2 Financial Services certificate—an excellent addition to your professional credentials!
Work-Life Balance: Benefit from additional leave days like 'ME' leave and 'Volunteer Day' leave, giving you time to recharge and give back.
Community Engagement: Immerse yourself in a vibrant work culture with fun social events, annual celebrations, and family-friendly activities.
Employee Perks: Enjoy fantastic discounts on Car, Home, and Travel insurance, plus special offers on gyms, hotel stays, dental care, and more!
Competitive Compensation: Earn a salary package of $70,000 - $73,000 AUD, based on your experience.
Your Key Responsibilities: Deliver friendly, professional support to customers across multiple communication channels.
Accurately process and evaluate claims with a keen eye for detail.
Keep customers updated and reassured at every stage of the claims process.
Collaborate effectively with internal teams and external partners to ensure smooth service delivery.
Analyse policy and medical data to make confident, well-informed decisions on claims.
What We're Looking For: You're a Certified Veterinary Nurse who is genuinely passionate about enhancing the lives of animals and their owners.
You have a strong foundation in Customer Service and excel at fostering meaningful, long-term relationships.
With hands-on experience in a veterinary setting, you're comfortable analysing and interpreting medical details to support your customers.
Your organisational skills are top-notch, and you thrive when working in a fast-moving, high-energy environment.
You demonstrate a deep sense of empathy, always offering reassurance and support to customers in need.
You're an articulate communicator, able to express yourself clearly in person, over the phone, or through written correspondence.
You enjoy collaborating with others and contribute positively to building a team atmosphere.
Ready to Join a Company That Truly Cares About Pets and People?
Apply today by sending your CV and cover letter to ****** or contact Conie Jusay directly at 0483 988 164 for a confidential chat.
We look forward to welcoming you to our team!
We also have other vacancies available.
If this role isn't the right fit for you, reach out to us to explore other opportunities.
NB: All candidates who meet our client's shortlist requirements will be contacted.
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