Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.
Betfair Australia is on the lookout for a Customer Service Operator to join our night team on a part-time basis.
We have a team full of passionate, energetic, great people, with a genuine determination to create a working environment that is safe and supportive for everyone. We even won the WORK180 award last year for our commitment to employee support and safety, which we are very proud of. Being a strong data-driven business using cutting-edge and digital innovative marketing technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport.
RequirementsWhat we are looking for : A gun who has a love of sport and/or racing and all things related!Someone who enjoys teamwork in a dynamic, fun, and fast-paced environmentA superstar who has strong customer service experienceSome tasks include, but are not limited to :Undertaking the registration and education of new customersEfficiently and professionally answering calls and emails from customers, providing betting information and accurately completing bet placements on their behalfResponding promptly to incoming customer queries via phone calls and emailsAssisting with and ensuring team procedures are appropriately documentedProcessing customer KYC (Identity Verification) checks across various methodsContinually updating knowledge around betting productsMaking outbound calls to establish and develop relationships with current and prospective customersWhat you will bring :A passion for customer service!An understanding of upholding confidentiality of sensitive customer informationThe ability to make clear and well-reasoned decisionsAvailability to work out of hours shifts and weekendsA high level of attention to detail, with an ability to effectively prioritize tasksStrong computer literacy and familiarity with MS Office ApplicationsExcellent written and verbal communication skillsInitiative. You get things doneBenefitsHow we will be On Your Side : An organisation that truly values its people with a vibrant and engaging cultureUnbelievable employee benefits like competitive parental, volunteer, and study leave, social events, team office drinks, free breakfast, fortnightly free lunch, and loads more…$2000 dedicated to your own personal or professional development per financial year - you choose how you spend!A workplace that offers health and wellbeing initiativesInterested?At Betfair, we are committed to building a workplace where everyone can fulfill their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.
We encourage people of all walks of life and backgrounds to apply.
We are proudly a WORK180 endorsed employer for women. To discover more of our commitment, please visit WORK180.
Interested in applying? Please click Apply now and submit an up-to-date Cover Letter and Resume.
We are committed to responding to all candidates within four weeks of application.
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