Hybrid role after 6 months Free onsite undercover parking Mon-Sun 6:30am-10pm roster (1-2 weekend shifts/month) We have an exciting opportunity for you to join our close knit team with part time or full time positions available.
The start date for this role will be 6th January 2025!
Must be available to attend 4 weeks Full Time training, Monday to Friday in the Forest Hill office.
The Customer Service Operators' focus is to assist customers with their inquiries, action them as required and/or redirect them to the appropriate area.
The Customer Service role will: Receive incoming communications and affect outbound communications to support stakeholder enquiries and current and potential client referrals Provide high level of customer service across all communication interactions Manage a high number of customer interactions, of varying nature, each day Determine the nature of calls and provide appropriate response including transferring relevant calls to an appropriate staff member or escalation process if required Record all client information in the client information management system, complying with data entry requirements, during the interaction at the time the information is being provided What we need from you?
Must be available to work between 6.30am and 10pm with flexibility to work 1-2 weekend shifts/month.
Previous call centre experience is preferred Demonstrated ability to provide a high level of customer service Proven experience with Microsoft Office programs Excellent interpersonal, communication and time management skills Ability to work effectively in a team environment Flu Vaccination (or willingness to obtain) Evidence of one COVID-19 vaccinations Our offer to you: Work from home flexibility after 6 months $15,900 Salary packaging + $2,650 meal & entertainment allowance Employee referral program – earn up to $500!
Access to our Employee Assistance Program Private health insurance discounts Travel & Flight benefits A great team environment that warm and welcoming The opportunity to make a difference to the lives of individuals who wish to stay at home longer Bolton Clarke has been selected as an Employer of Choice in The Australian Business Awards 2024!
Apply today!
Our application process takes less than 10 minutes.
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