About the Role
Seeking passionate Customer Service Officer to join the BOQ Service Centre - Owner Managed Branch Wondai Based
Monday to Friday | 20 hours per week | Car parking available
Predominantly an independent role, so the ability to work on your own is key!
As the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services.
Day to day your key responsibilities will consist of:
Teller duties including account opening/closing, deposits, withdrawals
Assisting with general enquiries, deceased estates
Inbound and outbound calling to maintain and build customer relationships
Cash management
Stationery orders
Strong focus on compliance
About you
As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:
Previous customer service experience, preferably from the banking industry
Able to work independently
Willingness to go above and beyond for your customers and colleagues
Driven to take a personalised approach with every customer interaction
"Can do" approach to all aspects of your role
Ability to learn and confidently use a number of technical financial systems
About Us
With its origins dating back to 1874, BOQ is a regional bank with a national presence. We are a true alternative to the major banks.
BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.
Our purpose is to create prosperity for our customers, shareholders, and people through empathy, integrity, and by making a difference. Our ambition is to be known as the bold challenger bank, with multi-brands that are digitally enabled with a personal touch.
Our Perks
BUPA Corporate Plan
Discounted financial products
Employee Assistance Program (EAP)
How to Apply
To apply for this role at #bankofqueensland, please follow the links or apply via our Careers Page.
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value, and include people of all backgrounds, gender expressions, sexualities, cultures, bodies, and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
Job Reference: BOQ04199
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