About the Role Seeking passionate Customer Service Officer to join the BOQ Service Centre - Owner Managed Branch Wondai BasedMonday to Friday | 20 hours per week | Car parking availablePredominantly an independent role, so the ability to work on your own is key!
As the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network.
You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and servicesDay to day your key responsibilities will consist of: Teller duties including account opening/closing, deposits, withdrawalsAssisting with general enquires, deceased estatesInbound and outbound calling to maintain and build customer relationshipsCash managementStationery ordersStrong focus on compliance About you As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating: Previous customer service experience, preferably from the banking industryAble to work independentlyWillingness to go above and beyond for your customers and colleaguesDriven to take a personalised approach with every customer interaction"Can do" approach to all aspects of your roleAbility to learn and confidently use a number of technical financial systems About Us With its origins dating back to BOQ is a regional bank with national presence.
We are a true alternative to the major banks.BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.
Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
Our Perks BUPA Corporate PlanDiscounted financial productsEmployee Assistance Program (EAP)