Customer Service Officer / Vehicle Detailer
Car Rental
Everything Fleet (a new division of Jonday Holdings) is an Australian owned and operated company that has been supplying vehicles to some of the biggest companies within the gas/oil, mining, construction, film, and sporting industries for over 30 years.
Our services include subscription, leasing, and rental hire and cover everything in-between from smash repairs to mechanical services.
With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!
About the Role Reporting to the Area Manager, we are looking for a Customer Service superstar to work in our newly opened Branch at Toowoomba Airport, where you will provide both face-to-face and over-the-phone customer service and reservation support, ensuring that every interaction with the customer is first class. This role will also involve vehicle detailing of all fleet ready for collection by the customers.
This role will see you working on a casual basis, initially Monday, Wednesday, Thursday, and Friday 9 am – 2 pm with flexibility to work extended hours/days as required, as well as public holidays. The successful candidate will ideally have experience in the Car Rental / Vehicle Subscription industry, have a pro-active, can-do attitude where no task is too big or too small, and where you can step up to the challenge of working autonomously.
Key Responsibilities: Meet and greet customers face-to-face and over the phone, providing best-in-class serviceComplete subscription and/or rental agreements in a timely and accurate mannerValidate customers' documents such as Driver's LicenseSell/upsell over-the-counter subscription and/or rental products i.e., upgrades, insurance cover, GPS, fuelTake credit card payments and accurately update the systemAttend to walk-in customers in a prompt and efficient mannerInspect vehicles prior to and on return of booking to ensure no damageRecord vehicle damage, process incident reports, and action claimsCarry out Vehicle Detailing duties, both inside and out, ready for the next customerAnswer calls and manage reservations for multiple locationsEnsure the right vehicles are on site for each reservationMaintain a high level of customer service, answering calls in a timely manner from general enquiries, extensions of rental or subscription bookings to new reservationsEnsure that the office and the car yard are always maintained to an exceptional standardRequired Skills & Experience: Experience in the car/truck rental or subscription industry is highly regardedOutstanding customer service and sales skills both face-to-face and over the phone with the ability to build rapport quicklyExperience with vehicle detailing is highly regardedCurrent Manual open driver's license with no restrictions and a good driving record is a MUST, with HR, MR, or HC license highly advantageousYour own reliable transport to get to workStrong computer skills with the ability to quickly learn the point-of-sale softwareAbility to work unsupervised as this role will see you working on your own, so you must have a strong work ethic, sense of responsibility, and accountabilityAbility to multitask, be highly organised, and have a strong attention to detailExperienced in dealing with customer issues and conflict resolutionTake pride in your work, the office that you work in, and the presentation of the fleet of vehiclesThe successful candidate will be rewarded with a competitive hourly rate, as well as a variety of benefits such as:
Bonuses / performance incentivesReward and recognition programmeOngoing career development and progression opportunitiesPaid uniform (provided after 6 months, dependent on role)Fortnightly payPaid day off for your birthday (after 6 months)The successful candidate must have full work rights in Australia and provide a clean valid police check completed within the last 6 months.
If you are looking for that next opportunity and want to work for an inclusive, diverse, and dynamic National Company that puts its people first, then please apply online attaching your up-to-date resume.
Please note, due to a high volume of applicants, only shortlisted candidates will be contacted.
Your application will include the following questions:
Do you have a current Police Check (National Police Certificate) for employment?Do you have experience using point-of-sale (POS) software?Which of the following statements best describes your right to work in Australia?Do you own or have regular access to a car?Which of the following Microsoft Office products are you experienced with?Do you have a current Australian driver's licence?How many years' experience do you have as a Car Rental Officer?What's your expected hourly rate?Please confirm you are looking for a casual role, initially working Monday, Wednesday, Thursday, and Friday 9 am – 2 pm with flexibility to work extended hours/days as required.
Please confirm you understand this is a dual role entailing both customer service and vehicle detailing.Please confirm you have your own reliable transport to get to work each day and understand that this role is 100% from the office – there are no work from home opportunities with this role.
If you are looking for that next opportunity and want to work for an inclusive, diverse, and dynamic National Company that puts its people first, then please email us, attaching your up-to-date resume, with a cover letter to ******
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