About Us:As a community focused bank, we pride ourselves on providing exceptional, personalised service to our customers in the Illawarra and South Coast region. We believe in building strong relationships and supporting our community. As a Customer Service Trainee, you'll be part of a dedicated team that goes above and beyond to meet the needs of our customers and make a real impact in their lives.About the Role:We are looking for enthusiastic and customer-focused individuals who are interested in building a career in banking. This traineeship provides hands-on training and practical experience in all areas of customer service within a banking environment. The successful applicant will work full time for two years combining on the job specific training and study, allowing them to gain a nationally accredited qualification upon completion. You will be based in Wollongong but spend time in all of our Illawarra branches, and on occasion, in the Shoalhaven. The role is ideal for school leavers, or anyone with a passion for helping people and a desire to develop a career in the financial sector.Key Responsibilities:Greet and assist customers with everyday banking transactionsEducate customers on bank products and services that align with their financial goalsMaintain accurate records of transactions and customer interactions in line with bank policiesContribute to a positive branch atmosphereWhat We're Looking For:A genuine interest in customer service and community engagementStrong communication skills and the ability to build rapport with people of all ages and backgroundsA team player with a positive, can-do attitudeBasic computer skills and a willingness to learn new systemsNo previous banking experience necessary but a commitment to learning is essentialMust have a current driver's license and own transportWhat We Offer:Comprehensive on-the-job training and mentoringOpportunity to gain a formal qualification in banking servicesSupportive, friendly team environment with a community focusCareer growth opportunities within the bankHow to Apply:If you're ready to start your career in a customer-focused role and make a difference in your community, we'd love to hear from you! Please apply via SEEK including your resume and a brief cover letter explaining why you're interested in a customer service role at Horizon.
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