Customer Service Officer
Company: Credit Corp Group LimitedLocation: Sydney, AustraliaJob no: 494666Work type: Full-timeCategories: Customer Service & Call Centre
About Wallet WizardWallet Wizard is a Smart Loans financial service by Credit Corp Financial Services (CCFS). We are an innovative lender that utilises many years of experience in the financial services industry to deliver a range of products sought after by customers from all over Australia. With our commitment to responsible lending and slick cutting edge technology, we provide a customer experience like no other.
What your new job involves
Handling a high volume of inbound customer call enquiries
Conducting customer and third party outbound calls
Document management/handling in getting customers applications complete and ready for assessment
Supporting the verification checks for the Loan Verification teams
Meeting and exceeding customer service expectations
Assisting with other customer experience initiatives
What we can offer you!
Earn bonuses and incentives by providing a strong customer service experience
Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)
Fully paid training with continued support and coaching leading to growth towards promotion opportunities and learning and development programs
Perks and discounts through our employee benefits platform
Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
Paid volunteer days
Purchase additional annual leave
Regular team engagement events
'Dress For Your Day' from smart casual to business attire
End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided
Who you are
Experience in a call centre, hospitality, tourism, retail, sales or similar industries
Excellent verbal communication and phone manner
High level of positive energy and enthusiasm
A natural problem solver and solution provider with a customer central approach
Demonstrated high levels of integrity, honesty and an ethical approach
Proven ability to work collaboratively in a team environment
Great computer literacy skills
A desire to learn and take on feedback
Essential CriteriaTo service our operational hours, the role has a fortnightly rotational roster as follows:
Week A: Monday - Friday 8am - 4:30pm Week B: Monday - Friday 9:30am - 6pm
One Saturday shift per month: 8am - 12pm (accrue RDO hours to utilise at your discretion)
Must be available to work permanent full-time
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. We encourage applications from all culturally diverse backgrounds and are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples.
Advertised: 04 Nov 2024 AUS Eastern Daylight Time
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