Date: 6 Dec 2024
Location: Shepparton, VIC, AU, 3630
Company: Goulburn Valley Health
Reference Number: [[id]] Employment Type: Fixed-Term Full Time until June 2025
Hours per Fortnight: 80Location: Graham Street
Closing date: 3/1/2025
For a confidential conversation please contact: Leasa Rabl on About GV Health: At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.
Our Region: Great things happen here!
About the role: The Customer Service Officer is required to work within the Elective Surgery Information System (ESIS) guidelines and the Elective Surgery Access Policy (Department of Health and Human Services). A commitment to patient-centred care and a focus on the patient's journey is required to ensure that the right care is provided, at the right time and place. Customer Service Officers in Elective Admissions have a multi-faceted role that includes: Front of House functions including meet and greet of patients, admission of patients to GV Health and reception duties; Back of House functions with roles covering waiting list data entry and history prepping. This role will have a major focus on auditing of the waiting lists.
If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria' Why work at GV Health? Free Community Connector Program to personally welcome and connect you to our wonderful communityGenerous salary packaging, subsidised staff parking and discounted leisure membershipsFlexible work practices and options to purchase additional leave to support work/life balancePaid parental leaveProfessional development and study leave to help reach your learning and career goalsA confidential employee assistance program (EAP) for you and your loved onesSocial club membership offering a range of events, functions and local community discountsOur CREATE Outstanding monthly, bi-monthly and annual reward and recognition programEqual Opportunity: GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.
Pre-employment Screening: Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.
GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.
Recruitment Agencies: Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.
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