Reference Number: 771 Job Title: Customer Service Officer - Service Access Unit Employment Type: Fixed-Term Part-Time ending January 2025 Hours per Fortnight: 72 Location: Graham Street Closing date: 03/05/2024 About GV Health: At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility. Click HERE to find out more information about GV Health and our services. Click HERE to find out more from our staff about a career and lifestyle at GV Health. Our Region Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here Customer Service Officer- Service Access Unit The Service Access Unit has staff located in both Graham St (main campus) and CommunityHealth @Gvhealth Corio st campus An opportunity exists for a motivated individual to join the Service Access Unit as a Customer Service Officer. The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered. The Service Access Unit is a dynamic and innovative team who are responsible for providing streamlined access to a range of allied health, community and outpatient services. A focus on the client is essential to this role. This role requires excellent customer service and administrative skills and the successful applicant will be a confident and friendly team member, who will be encouraged to enhance their skill base and contribute to the re-design of administrative systems. The successful applicant will have: Well-developed time management and problem-solving skills, the ability to prioritise tasks and work under minimal supervision. Excellent written and verbal communication and interpersonal skills and be able to work effectively within a team environment. A sound knowledge of computer based software applications including Word/Excel/database management systems is also required. Demonstrated ability to work in an environment focused on the patient/client with skills and experience in administrative and customer service operations. Position Description: HERE Why work at GV Health? Free Community Connector Program to personally welcome and connect you to our wonderful community Generous salary packaging, subsidised staff parking and discounted leisure memberships Flexible work practices and options to purchase additional leave to support work/life balance Paid parental leave Professional development and study leave to help reach your learning and career goals A confidential employee assistance program (EAP) for you and your loved ones Social club membership offering a range of events, functions and local community discounts Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. Three (3) COVID-19 vaccination doses are a mandatory requirement for all roles and seasonal Influenza vaccination (where mandated). Further pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, further immunisations. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements. Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.
