Customer Service Officer, Queensland Building and Construction CommissionQueensland Building & Construction Commission – Sunshine Coast QLD
Join the Queensland Building and Construction Commission on the beautiful Sunshine Coast as a Customer Service Officer!
In this full-time, Monday to Friday position, you'll be the first point of contact for clients, assisting them with the interpretation of legislation and providing support as they navigate our services.
Your role will include managing offline duties, making outbound calls, and engaging with clients through social media.
If you're passionate about delivering exceptional customer service and thrive in a dynamic office environment, we'd love to hear from you!
Key Outcomes and Accountabilities
The aim of this role is to:
Provide information, advice and service to customers on building related matters including QBCC's legislation, services, policies, procedures and products.Interpret and assist with matters relating to the delivery of QBCC's services.
These services include:Builder and contractor licensing and renewal applications;Home Warranty Scheme;Contractor compliance;Building dispute management;General Enquiries.Maintain knowledge of QBCC's information and services; and participate in ongoing review, quality assurance, and regular training.Promote and participate in marketing, educational events, community awareness sessions, and other QBCC associated activities.Undertake a range of offline administrative duties, including Front Counter, administrative support as required within Regional Services.Provide exceptional customer service to all staff of the Commission and external customers, displaying resilience when engaging with challenging customers.Candidate Attributes Apply, advise on, and interpret legislation and policy standards to deliver continued high quality customer service.Process, utilise, collate and analyse information using contact centre technology, and multiple applications and system databases.Achieve team goals through flexibility, adopting a continuous improvement attitude and engaging in various regional service centre initiatives and functions as a member of a team.Use effective communication and interpersonal skills in the workplace to achieve high customer service delivery.How to apply
Before you submit your application please read the attached applicant information document noting that QBCC cannot employ anyone who is on a visa.
Please submit:
Your resume, including the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, preferably including your current and previous supervisor.A cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role.
This should not be a repeat of your resume but rather your opportunity to tell us how you meet the required competencies. #J-18808-Ljbffr