Customer Service Officer - Outpatient Central (527612)

Details of the offer

Department of Health
System Management and Reform
SMR - Health Planning
Applications must be submitted by Sunday 08 December, 2024 11:55 PM AEST.
Award/Classification:Health and Human Services (Tasmanian State Service) Award, General Stream, Band 2
Employment type:Full Time
Region:South
Location:The Outpatient Transformation Program has been established to implement improvements identified in the four-year strategy: Transforming Outpatient Services 2022-2026. The strategies aim to ensure that Tasmanians receive best practice and contemporary outpatient services within clinically appropriate time frames, regardless of where they live.
The role: Provide efficient administrative and clerical support to a unit/department/service, including word processing, spreadsheet, database and e-mail services.Undertake telephone and reception duties as required and ensure the prompt, sensitive and confidential handling of enquiries and routine matters.Maintain client records, both electronic and paper-based, and maintain and review an effective filing system, including archiving, that ensures the confidentiality and safe keeping of client files.Ensure an efficient flow of information to and from the unit/department/service, prepare basic correspondence and assist senior staff in preparing documents such as reports, policies and responses to requests for information.Details of Appointment: Permanent, full time, day worker position working 76 hours per fortnight, commencing as soon as possible.
*notwithstanding hours to be negotiated with the successful applicant.
Salary:$64,125 - $68,925 per annum + 11.5% superannuation
Salary range is in accordance with Public Sector Unions Wages Agreement 2022. The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:
Conviction checks in the following areas:crimes of violencesex related offencesserious drug offencescrimes involving dishonestyDisciplinary action in previous employment check.Application Instructions: We encourage you to review the Applicant Guide and Statement of Duties prior to applying for an overview of the duties, program, selection process, and selection criteria.
Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills, and knowledge as they relate to the attached Statement of Duties.
Please note: We do not require a separate statement addressing the selection criteria in the Statement of Duties.All attachments must be in Microsoft Word or PDF format.Referee details are submitted as part of the online application, so make sure you have the contact details of two referees before applying.The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.
The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values, and perspectives. Review the Statement of Duties and consider if you meet the requirements. Speak to the Contact Officer if you have any questions. Submit your application including any additional documents as specified in each individual job vacancy notice.
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Nominal Salary: To be agreed

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