Our Member Service team are hiring. Collaborative, inclusive culture. Retail bank (Melbourne), face-to-face, phone and online service and sales.
Your Organisation Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future.
Established in 1959, G&C Mutual Bank has grown to be one of Australia's strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers.
If that ethos resonates with you, we'd like to hear from you. Experience the G&C Mutual Bank difference – It's your bank, because you own it.
Your Opportunity Our Melbourne Service Centre currently has an excellent career opportunity for a full time Customer Service Officer. The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels.
You'll be joining a small team who are focussed on providing our customers with a consistently professional and friendly service experience. The key aspects of your new role include:
Delivering efficient and professional service to our members through the Service Centre and Contact Centre channelsAssisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards, general insurance, personal loans and wealth managementCreating opportunities to provide a total solution for our customers' financial needsEfficiently processing customers' branch transactionsAssociated administrative tasks including maintaining accurate and timely customer records in various systemsYour Profile You are a collaborative service professional who is:
a consistent advocate of our brandresults oriented with the capacity to identify and convert new business opportunitieswell-organised and able to prioritise effectivelyproactive and able to work well independently when requiredable to communicate confidently with a broad customer group (face-to-face and over the phone)able to work a rotating roster with a span of hours from 8am – 6pm, Mon – FriYour Benefits We value our employees by providing:
Discretionary bonus based on organisational performanceDiscounts on financial and lifestyle products (some with qualifying period)Annual leave loadingOption to cash out annual leaveA paid volunteering day each yearCorporate wardrobeIncentives for independent study along with opportunities for ongoing learning and career developmentInclusion and wellbeing initiatives, including Employee Assistance ProgramWe've built a team that values service, teamwork and integrity, to go above and beyond for our members. We have a focus on performance and continuous improvement and work collaboratively to get it right. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.
You must be a permanent resident or Australian citizen to be considered for this position. Only shortlisted candidates who meet the above criteria will be contacted.
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