Our customer service officers are the first point of contact for people visiting our 14 offices around the state and play an important role in providing services to our clients. In this diverse and challenging role, you will respond to telephone inquiries, provide clients with legal information and help them complete application forms. You will also be responsible for a range of administrative tasks including data entry, word processing, mail, and records management.
Job details Position status: Fixed Term Temporary
Position type: Flexible full-time
Occupational group: Administration
Classification: AO3
Workplace Location: Mackay region
Job ad reference: QLD/601424
Closing date: 14-Nov-2024
Yearly salary: $74745 - $82937
Fortnightly salary: $2865 - $3179
Job duration: to 28 February 2025 with possible extension
What you will do Act as the first point of contact at the front counter, schedule appointments, provide legal information, referral advice and assist clients Respond to enquiries received on the telephone Analyse, assess and process applications for legal aid Ensure publications in the reception area are available and current About you: The successful candidate will have Demonstrated administrative and customer service experience Effective communication skills with clients with complex needs Ability to learn policies and procedures, analyse information and determine appropriate information to be conveyed to others What we can offer you 36.25 hrs per week (full time hours) 12.75% employer super contributions Generous salary packaging available Study leave for approved work-related courses. Interested? If this opportunity sounds right for you, see the full position description below for how to apply now for your chance to make a positive impact and work for a supportive organisation that makes a difference.
Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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