About the Role Do you have a passion for customer service and want to kickstart your career in banking?
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.
You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions and conducting needs-based conversations to generate opportunities in personal banking and lending.
About You Someone with exceptional communication and relationship building skills will thrive in our environment.
We're looking for career minded individuals with a genuine interest in, or passion for banking.
If you are a team player who loves to collaborate and bring a proactive attitude and a commitment to exceeding customer expectations, then we want to hear from you!
While we love seeking previous banking experience it's certainly not a prerequisite.
About Us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
Our Perks Flexible working arrangements Discounted financial products Salary sacrificing options Paid parental leave with no minimum Purchase annual leave Discounted private health insurance plan Employee Assistance Program (EAP) Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility How to Apply To apply for this role at #boqgroup, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce.
Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.
Please no agency applications.
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