Architectural Designer Products (ADP) is an Australian family-owned business, established in 2001. We are proud to be Australia's largest and most innovative bathroom furniture manufacturer. As we prepare for the new year, we are opening up multiple opportunities across our business. This is your chance to be part of our growth and success in 2025. Shortlisted candidates will be contacted in January 2025. The Role We are seeking a reliable person to join our Customer Service team as our Customer Service Officer. Based at our Head Office in Unanderra, you will be responsible for processing a high volume of customer orders received via email from our nationwide network of wholesale customers.
Key responsibilities include, but not limited to:
High volume data entry and order processing. Being the first point of contact for ADP customers. Responding to customer queries via phone and email. Benefits Some of the benefits of working for ADP include:
Regular rewards and recognition for top performance and commitment to our values. Casual Fridays, Morning Tea & Monthly BBQs. Birthday Leave – an extra day off to enjoy your birthday. Access to ADP's Employee Assistance Program (EAP). About You Personal Attributes Self-motivated and customer focused. Keen eye for detail and advanced data entry skills. A sense of urgency, with the ability to multi-task and prioritise duties. Exceptional communication skills. Strong team player with the ability to work in a small office environment. A positive attitude with a focus on achieving results. Essential Proven ability to complete daily tasks to a high standard. Intermediate computer skills with proficiency in Microsoft Office suite. Strong computer/data entry capabilities and ability to work across multiple systems. Proven experience in a high-volume data entry environment. Strong interpersonal skills and a pleasant phone manner. Desirable Knowledge of bathroom products is an advantage, but not essential. Demonstrated customer service experience and confidence in dealing with customers on the phone. Why ADP? You will be part of a unique team of people who are motivated "to be the best by continually improving the product and service we provide to our customers" .
The success of our team is attributed to a commitment to working together and being guided by our shared values:
We are committed to our customers and value their loyalty. We believe in our people; they are our greatest strength. We work, grow, and enjoy the adventure together. We take pride in the products we design, manufacture and supply. We are solution-focused and value innovation. We are committed to a sustainable future.