Customer Service Officer

About the role The main purpose of this role is to conduct administrative tasks and provide customer service support to customers.This role will be approximately 20 to 38 hours per week depending on the workload, working Monday to Friday on the day shift.3-6 months long casual contract with a high potential to extend.Start ASAP.Responsibilities: Ensure sample data is entered into the appropriate systems in a timely manner within defined customer and business expectations.Answer customer telephone/email inquiries.Ensure customer orders are processed in a timely manner.Perform cost center general ledger transfers and create accounts payable invoicing and credits as required.Perform the accounts receivable function for cash and credit card payments and monitor debtors and the invoice error log in SAP.Monitor customer support stock and general office stationery.Conduct other administrative tasks such as filing, faxing, photocopier use, checking/matching and mailing of daily customer reports/invoices, and updating spreadsheets.Assist with the training of casual staff.You will have: Demonstrated experience in Administration/Customer Service.Ability to remain polite and courteous in a busy environment.Customer-focused and a willingness to learn.Strong written and verbal communication skills.Strong computer literacy including MS Excel and MS Word.Knowledge of SAP is an advantage.Candidates must have a car as the site is not easily accessible by public transport. Apply! If you think this could be the role for you then please apply now! Please send us a cover letter AND a detailed resume in WORD format (PDFs can be corrupted / not processed). Or, if you have any questions, please contact Priyanka on .
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