Employment Status: Permanent full timeDays & Hours of Work: Monday to Friday totalling 38 hours per weekCompetitive Salary: Band 4A - $72,796p.a + 11.5% superannuationLocation: Corporate Centre in Sandringham, with the flexibility to work from home
About Us:
We are a passionate organisation, connected in our shared goal to be 'sector leading' in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.
Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.
We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.
About the Role:
The Customer Service Team is seeking a customer service professional to work across Bayside City Council's various customer contact channels including:
Telephone
Email
Web/Live Chat
Front Counter
To be successful in this role you will need:
Extensive experience working in a high volume inbound contact centre, taking ownership to resolve customer enquiries at the first point of contact
Experience in responding to customers via written correspondence and digital channels
Ability to deliver a high level customer focused experience
Highly developed multi-tasking and organisational skills and the ability to work independently, prioritise tasks, and meet deadlines
The ability to work effectively as an integral part of a team while respecting individual values and differences
Demonstrated experience working with Customer Request Management (CRM) technology and a range of Microsoft Office programs
Demonstrated ability to manage escalated interactions using highly developed listening and comprehension skills. Ability to show empathy and understanding.
Demonstrated personal motivation, initiative, problem solving, and decision-making.
Mandatory pre-employment requirements:
Be willing to undergo and complete a satisfactory criminal history check
Provide or obtain an employment-based Working with Children check
What we can offer you in return:
Great work life/balance through flexible and hybrid working arrangements
Generous leave provisions, including parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year
Dedicated Staff Wellbeing programs, events and gym membership discounts
Learning and development opportunities so our people can grow and thrive
A Parkland surrounded office that is only short 500m stroll to the beach
Free onsite staff parking plus hybrid vehicles that employees can book for work related travel
A Green Money program, that rewards our staff for taking simple everyday steps to a more substantial and climate aware living
If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.
How to apply:
To discover more about the role and responsibilities review the Position Description
To be eligible for these positions you must attach a cover letter outlining what you can bring to this role
Click Apply to submit your application
If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager
Applications close: Sunday 24 November 2024, 11:55pm
If you would like to learn more about this opportunity or have any question, please contact Julian Magor, Customer Service Team Leader on 0447 531 067 or via email ******
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