Job Description
Location: Gippsland | Latrobe Valley
Job type: Part time / November 2025
Organisation: Parks Victoria
Salary: $58,921 - $78,837
Occupation: Administration/Secretarial
Reference: VG/CSO/14450
Play an integral role in Parks Victoria's Marketing and Customer Experience function as a Customer Support Officer!
Diversify your experience in a passionate customer focused team
Positively impact on the customer experience and be a key first contact point
Fixed Term, Part-time role located in Morwell
About the role and your responsibilities:
The Customer Support Team is responsible for the provision of excellent customer service through the issuing of Access Agreements across the Parks Victoria estate for Scientific research activities.
As the Customer Support Officer, the primary focus of your position is to assess, prepare and execute access agreements and any required documentation, take general enquiries and keep up to date information on Parks Victoria systems.
You will ensure all permitted activities are clearly scheduled, and Parks Victoria staff are aware of anything occurring in the Parks Victoria estate. You will also provide information and guidance to clients and colleagues regarding the agreement process.
We're looking for someone with:
Certificate or Diploma in Business and/or equivalent experience in a similar field
Engaging customer service, communication and interpersonal skills
An understanding of the event, tourism or film industry
Your application will need to include:
Your current Resume
A cover letter
Join our innovative organisation and enjoy what you do, apply today!
Application Closing date: Sunday, 27 October 2024
Employment Requirements:
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.
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