Customer Service Officer

We are currently seeking a Customer Service Officer for a state government department in Morwell on a 3-month temporary contract with full time hours.This role is responsible for providing high quality customer service in relation to routine rebate information.Key Responsibilities:Assess customer enquiries for rebates and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.Liaise with various stakeholders to ensure the timely delivery of rebate related information.Undertake a range of administrative functions supporting customer enquiries.Keep accurate and complete records of your work activities in accordance with legislative, information security and privacy policy requirements.Qualifications and Experience:Previous experience in customer service, providing advice and support to customers on products or services.Experience and high performance in a call centre or help desk support role.Demonstrated experience in objection handling.Experience using Salesforce would be highly regarded.If you are interested in this role and fit the criteria, please apply online today!PLEASE NOTE - only online applications will be considered.
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