Join a welcoming team for the long term Permanent position, Monday to Friday - no weekends! Grow your career with our great team for the long term Recar Townsville is a renowned brand in the heavy vehicle smash repair industry and is a division under AMA Group - Heavy Motors. With a prominent establishment in the automotive industry and a loyal customer base, Recar is known for everything from minor mechanical repairs to complete hand-finished re-builds and heavy towing and salvage.
Recar has a strong reputation for excellence and innovation and is dedicated to providing top-notch services and solutions for heavy motor vehicles. Our facility is a bustling hub of activity, with experienced panel beaters, mechanics, body builders, fabricators, spray painters, chassis aligners and electricians working together as a cohesive team.
The Opportunity We have an exciting opportunity for a Customer Service Officer to join the team at Recar Townsville.
Permanent position. Monday to Friday.
We are seeking a Customer Service professional to assist and support our wider team and managers with administration support and provide our customers updates regarding their vehicle repairs.
Role Responsibilities Ensuring the environment is always customer friendly Greeting customers on arrival Keeping our customers informed about the repair process and anticipated completion dates for their vehicles Contacting customers to ensure that they are satisfied with the AMA experience Telephone and email correspondence Supporting management with inventory (parts, paint, consumables etc.) Liaising with insurance providers regarding claims/repairs Does this sound like you? Proven experience within a Customer Service position Highly professional and personable with strong relationship building skills Strong systems experience and competent computer abilities Excellent verbal and written communication skills Ability to meet strict deadlines Able to work effectively and collaboratively with the team Benefits Reward & recognition Career development and training Referral bonus for recommending a friend to work with us Discounts on parts and tools Uniforms 24/7 professional counselling for Team members and their immediate families We champion our Team, because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to enhance skills and capabilities to build fulfilling careers.
AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.
No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY NOW.
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