The roleThe Customer Service Officer plays an important role in helping to achieve the profitable sales of Adbri Masonry products by delivering superior customer service.We are looking for a friendly, versatile, and reliable person to join our team at Ulverstone. This fast-paced role needs someone who can multitask and adapt to changing priorities.Reporting to the Tasmanian State Sales Manager, you will be working as part of a friendly team who will help you learn about our products and systems. The role involves working in a busy front counter sales environment where you will be answering calls, serving customers, liaising with delivery drivers, and working with the production team to meet the needs of our customers and the business.ResponsibilitiesDeliver a high level of customer serviceAnswer customer calls professionally and efficientlyProcess customer ordersProcess customer returns/creditsEnsure safety, health and environmental standards are maintainedRaise purchase ordersData entry of product testing resultsSite administration requirementsWhat you will need to succeedEffective communication skillsAlways operate in a friendly and professional mannerWillingness to be part of a dynamic teamAbility to prioritise, think on your feet, and show initiativeDemonstrated high level computer skillsSAP experience is highly desirableBuilding products industry experience is desirableOur businessAdbri Masonry is Australia's leading concrete products manufacturer supplying quality concrete bricks, blocks, pavers, retaining walls, erosion control products, and architectural masonry solutions. As a fully owned entity of Adbri Pty Limited and majority-owned by CRH, Adbri Masonry is committed to building a better Australia. We pride ourselves on our supportive and safe work environment and our commitment to diversity, which drives innovation and creativity in our workforce. Adbri's portfolio of respected brands employs over 1500 people nationally and provides cement, lime, concrete, aggregates, masonry products, and industrial minerals.
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